Duration: 2 days / 15 hours
Time: 9am to 5.30pm


What Will Be Taught For This Microsoft Outlook Course?

This course introduces the skills necessary for working with MS Outlook 2016. Trainees will learn how to work with the Outlook messaging which includes lessons like formatting Outlook messages, creating messages, using the Address Book and manage messages. The trainee will learn how to schedule with the Calendar, manage contacts, customize the information viewer and work with tasks.

Module 1. Exploring Outlook 2016
  • Working with Outlook
  • Starting Outlook
  • Using the Navigation Pane
  • Customizing the Navigation Pane
  • Using the Folder List
  • Using the Quick Access Toolbar
  • Using Tabs and Ribbons
  • Using the People Pane
  • Using Tell Me feature
  • Exiting Outlook
  • Practice - Exploring Outlook 2016
Module 2. Sending and Receiving Messages
  • Using the Mail Pane
  • Sending a Message
  • Performing a Manual Send/Receive
  • Reading Messages in the Reading Pane
  • Reading Messages in the Message Window
  • Changing the Reading Pane Layout
  • Using the Unread Mail Search Folder
  • Changing the Read Status of a Message
  • Viewing Sent Messages
  • Replying to a Message
  • Forwarding a Message
  • Practice - Sending and Receiving Messages
Module 3. Using Outlook Messaging Features
  • Working with Message Formats
  • Changing the Default Message Format
  • Formatting a Message
  • Using Themes
  • Creating Themes
  • Saving a Draft Version of a Message
  • Setting Message Options
  • Setting Message Tracking Options
  • Viewing the Message
  • Tracking Status
  • Recalling a Message
  • Hiding and Displaying Header Fields
  • Printing from the Message List
  • Printing from the Message Window
  • Practice - Using Outlook Messaging Features
Module 4. Organizing Messages
  • Arranging and Grouping Messages
  • Sorting Messages
  • Using Conversations View
  • Cleaning Up a Conversation
  • Ignoring a Conversation
  • Changing Folder Views
  • Flagging a Message
  • Flagging a Message with a Reminder
  • Creating a New Search Folder
  • Creating a Custom Search Folder
  • Creating a New Folder
  • Moving a Message to a Different Folder
  • Deleting a Folder
  • Deleting a Message
  • Emptying the Deleted Items Folder
  • Recovering Deleted Items
  • Practice - Organizing Messages
Module 5. Working with Components and Office
  • Attaching a File to a Message
  • Using the Attachment Viewer
  • Saving a File Attachment
  • Reading an Attachment in Word
  • Using Picture Attachment Options
  • Inserting a Hyperlink into a Message
  • Creating a Signature
  • Selecting Default Signatures
  • Inserting a Signature
  • Creating an Quick Part Entry
  • Working with AutoArchive
  • Practice - Working with Components and Office
Module 6. Scheduling with the Calendar
  • Using the Calendar Pane
  • Navigating the Calendar
  • Scheduling a New Appointment
  • Scheduling an Event
  • Working with the Daily Task List
  • Editing Calendar Items
  • Using Calendar Views
  • E-mailing your Calendar as a Snapshot
  • Viewing a Calendar Snapshot
  • Printing Calendar Information
  • Deleting Calendar Items
  • Practice - Scheduling with the Calendar
Module 7. Managing Meetings
  • Scheduling a Meeting
  • Scheduling a Resource for a Meeting
  • Accepting/Declining Meeting Requests
  • Proposing a New Meeting Time
  • Responding to a New Time Proposal
  • Tracking Meeting Responses
  • Updating a Meeting
  • Canceling a Meeting
  • Creating Group Calendars
  • Practice - Managing Meetings
Module 8. Using the Address Book
  • Working with the Address Book
  • Opening the Address Book
  • Selecting a Different Address Book
  • Creating a New Contact Entry
  • Copying an Address
  • Viewing Entry Properties
  • Finding an Entry
  • Deleting an Entry
  • Setting Address Book Options
  • Practice - Using the Address Book
Module 9. Managing Contacts
  • Using the People Pane
  • Adding a Contact
  • Editing a Contact
  • Adding a Contact's Picture
  • Creating a Contact Group
  • Using a Contact Group
  • Printing Contacts Information
  • Deleting a Contact
  • Practice - Managing Contacts
Module 10. Working with Tasks
  • Using the Tasks Pane
  • Adding a Task
  • Creating a Recurring Task
  • Editing a Task
  • Marking a Task Complete
  • Sorting Tasks
  • Assigning a Task to Another Outlook User
  • Accepting/Declining Tasks
  • Indicating the Progress of a Task
  • Sending a Status Report
  • Viewing Tasks Assigned to Others
  • Printing Tasks Information
  • Deleting a Task
  • Practice - Working with Tasks
Module 11. Organizing Outlook Items
  • Assigning a Category to an Outlook Item
  • Modifying the Master Category List
  • Setting the Quick Click Category
  • Applying the Quick Click Category
  • Using Instant Search
  • Using an Advanced Find
  • Viewing the Reminder Window
  • Adding a Field to a View
  • Sorting Items in a Folder
  • Removing Fields from a View
  • Practice - Organizing Outlook Items
Module 12. Working with Rules
  • Using Rules
  • Creating a Rule Based on a Message
  • Deleting a Rule
  • Creating a Rule using the Rules Wizard
  • Changing the Value of a Rule
  • Editing a Rule
  • Creating a Rule Based on a Template
  • Managing Alerts
  • Using the Out of Office Assistant
  • Practice - Working with Rules
Module 13. Customizing Views
  • Working with Custom Views
  • Moving a Field in a View
  • Formatting a Column in a Tabular View
  • Filtering a View
  • Resetting a View
  • Practice - Customizing Views
Module 14. Working with Junk Mail
  • Using the Junk E-mail Folder
  • Setting Junk E-mail Options
  • Adding to the Junk Filter Lists
  • Using Automatic Picture Download Options
  • Practice - Dealing with Junk Mail
Module 15. Setting Other Outlook Options
  • Using the Notification Area Menu
  • Setting Calendar Options
  • Showing an Additional Time Zone
  • Setting Tasks Options
  • Setting Notes Options
  • Setting General and Startup Options
  • Setting Reminder Options
  • Setting Spelling Options
  • Setting Language Options
  • Setting Delegates Options
  • Practice - Setting Outlook Options

Who Should Attend This Microsoft Outlook Training?

Ideal for beginners in Microsoft Outlook.


An understanding of MS Windows / MS Outlook 2010/2013

  w/o GST w GST
Course Fee $450 $481.50


Please click on the course date to enrol.

  • CL: Classroom Learning
  • VILT: Virtual Instructor-Led Training
  • GTR: Guaranteed To Run
  • Sat: Saturday
  • Wkn: Weekend
Note: Courses are conducted via classroom unless stated otherwise beside the course dates.