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Duration: 5 days
Time: 9am to 5pm
Exam Code: CLICA 300-810

What Will Be Taught For This Cisco Course?

Acquire the knowledge to implement and troubleshoot voice mail and Interactive Voice Response (IVR) solutions using Cisco Unity Connections and Cisco Unity Express.

Course Content Summary

  • Gain hands-on experience enabling Single Sign-On (SSO) across Cisco Unified Communications solutions
  • Acquire knowledge to prepare for the 300-810 CLICA exam

Course Outline

  1. Configuring and Troubleshooting Cisco Unity Connection Integration
  2. Configuring and Troubleshooting Cisco Unity Connection Call Handlers
  3. Troubleshooting Cisco Unity Connection
  4. Configuring and Troubleshooting Cisco Unity Express
  5. Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
  6. Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
  7. Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
  8. Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
  9. Troubleshooting Cisco Unified Communications Manager IM and Presence Service
  10. Integrating Cisco Unified Attendant Console Advanced
  11. Implementing Call Recording and Monitoring

Lab Outline

  1. Integrate and Set Up Cisco Unity Connection
  2. Configure Cisco Unity Connection Call Handlers
  3. Implement Toll Fraud Prevention
  4. Troubleshoot Cisco Unity Connection Call Handlers
  5. Troubleshoot Cisco Unity Connection
  6. Configure Cisco Unity Express
  7. Troubleshoot Cisco Unity Express
  8. Configure Cisco Unified Communications Manager IM and Presence High Availability
  9. Implement Cisco Jabber
  10. Configure Centralized Cisco Unified Communications Manager IM and Presence
  11. Configure Cisco Unified Communications Manager IM and Presence Service Functionality
  12. Enable Message Archiving and Chat Rooms
  13. Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
  14. Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
  15. Troubleshoot Cisco Unified Communications Manager IM and Presence Service
  16. Integrate Cisco Unified Attendant Console Advanced
  17. Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution

Implement Cisco Unified Communications Manager Call Recording and Monitoring

Who Should Attend This CCNP Training?

  • Network architect
  • Network designer
  • Network engineer
  • Network manager
  • Network administrator

Pre-requisite

Before taking this course, you should have the following knowledge and skills:

  • Basic understanding of networking technologies
  • Basic understanding of voice and video
  • Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.

The following Cisco courses can help you gain the knowledge you need to prepare for this course:

  • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
  • Understanding Cisco Collaboration Foundations (CLFNDU) 
  w/o GST w GST
Course Fee $5,600 $5,992
Discounted Fee $3,500 $3,745

 


CANCELLATION/POSTPONEMENT/CHANGE of VENUE

  1. 2 to 4 weeks’ written notice from start date of training - 50% of course fee for cancellation

  2. Less than 2 weeks’ written notice from start date of training - 100% of course fees for postponement or cancellation

  3. ST Electronics (e-Services) Pte Ltd reserves the right to cancel or postpone any course or change the venue due to unforeseen circumstances.



Please click on the course date to enrol.


  • CL: Classroom Learning
  • VILT: Virtual Instructor-Led Training
  • GTR: Guaranteed To Run
  • Sat: Saturday
  • Wkn: Weekend
Note: Courses are conducted via classroom unless stated otherwise beside the course dates.