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Duration: 5 days
Time: 9am to 5pm
Exam Code: CLACCM 300-815

What Will Be Taught For This Cisco Course?

Learn how to manage the tools of Cisco Unified Communications Manager (CM) for secure communication to facilitate team-based collaboration from any location using Voice over Internet Protocol (VoIP), video, unified messaging, and IM.

Course Content Summary

  • Gain hands-on experience in using Cisco Unified Communications Manager for secure, compliant communication protocols
  • Acquire the knowledge to prepare for the 300-815 CLACCM exam

Course Outline

  1. Analyzing and Troubleshooting Signaling and Media Protocols
  2. Implementing Cisco Unified Communications Manager Supplemental Services
  3. Implementing Call Coverage in Cisco Unified Communications Manager
  4. Configuring and Troubleshooting Cisco Unified Communications Manager Device Mobility
  5. Configuring and Troubleshooting Cisco Unified Communications Manager Extension Mobility
  6. Configuring and Troubleshooting Cisco Unified CM Unified Mobility
  7. Implementing Cisco Unified Communications Manager Express
  8. Implementing Globalized Call Routing
  9. Implementing Remote Site Survivability
  10. Implementing Call Admission Control in Cisco Unified Communications Manager
  11. Implementing URI Calling in Cisco Unified Communications Manager
  12. Troubleshooting Multisite Cisco Unified Communications Manager Deployments
  13. Examining Global Dial Plan Replication
  14. Configuring and Troubleshooting Cisco Unified Border Element

Lab Outline

  1. Analyze SIP, H.323, and Media Protocols
  2. Troubleshoot SIP and Media Protocols
  3. Implement Cisco Unified Communications Manager Supplemental Services
  4. Implement Call Hunting and Call Queueing in Cisco Unified Communications Manager
  5. Configure Device Mobility
  6. Troubleshoot Cisco Unified Communications Manager Device Mobility
  7. Configure Cisco Unified Communications Manager Extension Mobility
  8. Troubleshoot Cisco Unified Communications Manager Extension Mobility
  9. Configure Cisco Unified Mobility
  10. Troubleshoot Cisco Unified Mobility
  11. Implement Endpoints in Cisco Unified Communications Manager Express
  12. Implement Endpoint Addressing and Call Routing in Cisco Unified Communications Manager Express
  13. Implement Calling Privileges in Cisco Unified Communications Manager Express
  14. Implement Hunt Groups, Call Park, and Paging in Cisco United Communications Manager Express
  15. Implement Globalized Call Routing
  16. Implement TEHO, PSTN Backup, and CoS in a Globalized Call-Routing Deployment
  17. Implement MGCP Fallback and Servivable Remore Site Telephony
  18. Implement CAC
  19. Implement a URI-Based Dial Plan for Multisite Deployments
  20. Troubleshoot Globalized Call Routing
  21. Troubleshoot Call Admission Control
  22. Implement Global Dial Plan Replication
  23. Implement Cisco Unified Border Element
  24. Troubleshoot Cisco Unified Border Element

Who Should Attend This CCNP Training?

  • Network administrator
  • Network architect
  • Network designer
  • Network engineer
  • Network manager

Pre-requisite

Before taking this course, you should have the following knowledge and skills:

  • Internet web browser usability knowledge and general computer usage
  • Basic understanding of networking technologies
  • Basic understanding of voice and video
  • Describe the different codecs and how they are used to transform analogue voice into digital streams
  • Knowledge of Cisco Internetworking Operation System (Cisco IOS XE) command line
  • Describe the Cisco Collaboration solutions architecture
  • Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premises deployment model
  • Configure and modify required parameters in Cisco Unified CM including service activation, enterprise parameters, CM groups, time settings, and device pool
  • Deploy and troubleshoot IP phones via manual configuration within Cisco Unified CM
  • Describe and configure endpoints and commonly required features
  • Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H.323, Media Gateway Control Protocol (MGCP), and Skinny Call Control Protocol (SCCP)
  • Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
  • Define Quality of Service (QoS) and its models
  • Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup
  • Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP])
  • Describe a dial plan and explain call routing in Cisco Unified Communications Manager
  • Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transformations, SIP Trunks, and SIP Route Patterns
  • Implement basic globalized call routing within a Cisco Unified Communications Manager cluster
  • Configure calling privileges in Cisco Unified Communications Manager
  • Implement toll fraud prevention
  • Implement common endpoint features including call park, softkeys, shared lines, and pickup groups
  • Implement Public Switched Telephone Network (PSTN) access using Media Gateway Control Protocol (MGCP) gateways
  • Implement a Cisco gateway for PSTN access
  • Deploy a simple SIP dial plan on a Cisco Interrupt Service Routine (ISR) gateway to enable access to the PSTN network
  • Implement and troubleshoot media resources in Cisco Unified Communications Manager
  • Manage Cisco Unified CM access to media resources available within Cisco Unified CM and Cisco ISR gateways
  • Describe tools for reporting and maintenance including Unified Reports, Real Time Monitoring Tool (RTMT), Distributed Resource Scheduler (DRS), and Call Detail Records (CDRs) within Cisco Unified CM

 

The following Cisco courses can help you gain the knowledge you need to prepare for this course:

  • Understanding Cisco Collaboration Foundations (CLFNDU)
  • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
  w/o GST w GST
Course Fee $5,600 $5,992
Discounted Fee $3,500 $3,745

 


CANCELLATION/POSTPONEMENT/CHANGE of VENUE

  1. 2 to 4 weeks’ written notice from start date of training - 50% of course fee for cancellation

  2. Less than 2 weeks’ written notice from start date of training - 100% of course fees for postponement or cancellation

  3. ST Electronics (e-Services) Pte Ltd reserves the right to cancel or postpone any course or change the venue due to unforeseen circumstances.



Please click on the course date to enrol.


  • CL: Classroom Learning
  • VILT: Virtual Instructor-Led Training
  • GTR: Guaranteed To Run
  • Sat: Saturday
  • Wkn: Weekend
Note: Courses are conducted via classroom unless stated otherwise beside the course dates.