ITIL describes all the different processes, procedures and tasks for each IT service aligned with a range of business requirements that vary from strengthening customer relations to managing risks. The ITIL certification provides practitioners in Singapore with the necessary expertise to perform these IT services in line with business goals.
ITIL Training in Singapore
Our ITIL certification training in Singapore covers a broad range of technicalities. Adopting a lifecycle approach in providing effective IT service management, ITIL explores five stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
Service Strategy: Provides guidance on the design, development and implementation of IT Service Management to access the type of strategies to put in place to give businesses an advantage.
Service Design: Involves the design, development and implementation of processes that will support the service strategies.
Service Transition: Requires IT professionals to manage change in services and operations without disrupting other processes.
Service Operation: Focuses on running the IT services smoothly and efficiently on a day-to-day basis.
Continual Service Improvement: Exploring room for improvement and development to strengthen the IT core of business by finding new possibilities for progress.
Apart from the five stages of the ITIL lifecycle which our certification covers in Singapore, we offer training in the four pillars of ITIL capability. They include:
Operational Support and Analysis: Provides the necessary support in the IT service management lifecycle through best practices of, among various functions, incident management and request fulfilment.
Planning, Protection and Optimisation: Learn how to plan, protect and optimise various IT business functions, such as capacity and information security management.
Release, Control and Validation: Focuses on testing and validating key knowledge on industry practices through various measurement models.
Service Offerings and Agreements: Explores the value of the five ITIL lifecycle stages and the benefit that businesses can enjoy.
|NICF - ITIL® Foundation Certificate in IT Service Management (SF) Funding available||21||3||$1,605.00|
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Terms & Conditions:
1. e-Services, Electronics, ST Engineering reserves the right to change the date or venue without prior notice.
2. e-Services, Electronics, ST Engineering reserves the right to cancel or reschedule the course due to class size or unforeseen circumstances.
*All Fees are inclusive of GST.