Duration: 1 day
Time: 9am to 5.00pm
What Will Be Taught For This Course?
This course equip learners to have the skills and ability in grooming a professional image required for building confidence and projecting a positive image for themselves, the Company and eventually the industry. It also involves providing them with a positive and pro-customer service mindset to impress their stakeholders in their day-to-day engagement.
Unit 1: Recognise the impact of one’s professional image and persona on the organisation
Unit 2: Project a professional image and persona in accordance with organisational guidelines
Unit 3: Communicate professionally with customers in accordance with organisation’s guidelines
Front-line staff (i.e. customer service representatives, store advisors, service crew etc.) dealing with internal or external customers.
|w/o GST||w GST|
CANCELLATION/POSTPONEMENT / CHANGE of VENUE
- 2 to 4 weeks’ written notice from start date of training - 50% of course fee for cancellation
- Less than 2 weeks’ written notice from start date of training - 100% of course fees for postponement or cancellation
- ST Electronics (e-Services) Pte Ltd reserves the right to cancel or postpone any course or change the venue due to unforeseen circumstances.
Please click on the course date to enrol.