Duration: 3 days / 21 hours
Time: 9am to 5pm
Course Code: CRS-Q-0038029-ICT

PDU Breakdown
Technical: 14 PDUs
Strategic: 7 PDUs
Total: 21 PDUs

Funding available for this course:

CITREP+ Enhanced Training Support for SMEs NICF-SF Post-Secondary Education Scheme (PSEA) SkillsFuture Credit SkillsFuture Mid-Career Enhanced Subsidy Union Training Assistance Programme (UTAP) 

What Will Be Taught For This ITIL® 4 Course?

The Foundation level is designed as an introduction to ITIL® 4 and enables candidates to look at IT service management through a BRAND NEW end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL® 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.

 

Statement of Attainment (SOA) from SSG

Participants will receive the SOA from SSG upon completion of training and assessment.

 

What To Bring

Participants are required to bring your own internet-enabled laptop/tablet to the class to access the e-course material. No printed course materials will be issued.

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Module 1 – Key Concept of Service Management

  • Service, Service Management Utility/Warranty, Customer/User
  • Creating value with Organisation, Outcomes, Outputs, Cost, Risk
  • Service Offering, Service Provision, Service Relationship Management, Service Consumption

Module 2 – ITIL Guiding Principles

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimise and automate

Module 3 – Four Dimensions of Service Management

  • Organisations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes

Module 4 – ITIL Service Value System (an overview)

Module 5 – ITIL Service Value Chain

  • Service Value Streams
  • Value Chain Activities – Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support

Module 6 – Purpose of key ITIL Practices

  • Information Security Management, Relationship Management, Supplier Management, Availability Management, Capacity & Performance Management, IT Asset Management
  • Service Continuity Management, Monitoring and Event Management, Release Management, Service Configuration Management, Deployment Management

Module 7 – Definitions of Important ITIL terms

  • Availability, IT Asset, Configuration Item, Change
  • Event, Incident, Problem, Known Error

Module 8 – Purpose and Contribution of Key Practices in Service Value Chain

  • Continual Improvement Model, Change Control, Incident Management, Problem Management, Service Request Management, Service Desk, Service Level Management

Assessment Format & Duration: (only applicable for learner taking SF grant)

Assessment Duration
Written Assessment (Short Answer, Open-Ended) 65 mins
Written Case Study 55 mins
Total 120 mins

 

 

Who Should Attend This ITIL Training?

This course aims at those IT Practitioners including user- interfacing frontline staff, IT Consultants, IT Service Providers and IT Managers who are involved in the developing, designing, managing and delivering IT Services within the organization.

Pre-requisite

There are no prerequisites to attending the ITIL® Foundation course or for sitting for the ITIL® Foundation certification examination.

  w/o GST w GST
Course Fee
$1,500 $1,605
Lowered Fee $950 $1,016.50
Singapore Citizen & PR aged ≥ 21 years $635 $701.50
Singapore Citizen aged ≥ 40 years
(SkillsFuture Mid-Career Enhancement Funding)
$95 $161.50

 

  w/o GST w GST
Course Fee
$1,500 $1,605
Lowered Fee $950 $1,016.50
Singapore Citizen & PR aged ≥ 21 years $635 $701.50
Singapore Citizen aged ≥ 40 years
(SkillsFuture Mid-Career Enhancement Funding)
$95 $161.50
  w/o GST w GST
Course Fee
$1,500 $1,605
Lowered Fee $950 $1,016.50
Singapore Citizen & PR aged ≥ 21 years $95 $161.50
Singapore Citizen aged ≥ 40 years
(SkillsFuture Mid-Career Enhancement Funding)
$95 $161.50

Exam

Please note that starting from 1st November 2019, every student signing up for the ITIL 4 Foundation class will be required to purchase this exam.

 

The course fee does not include the AXELOS ITIL 4 Foundation certification exam which is sold separately at $350 (before GST). This exam will be conducted at the end of the ITIL course for students.

ITIL Foundation exam format

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes’ duration
  • Closed book.  

Trainee shall be bound by the Terms and Conditions of any applicable funding scheme.

Please ensure that you have read our Terms and Conditions before submitting the enrolment form.







Please click on the course date to enrol.


  • CL: Classroom Learning
  • VILT: Virtual Instructor-Led Training
  • GTR: Guaranteed To Run
  • Sat: Saturday
  • Wkn: Weekend
Note: Courses are conducted via classroom unless stated otherwise beside the course dates.