Duration: 3 days
Time: 9am to 5pm

PDU Breakdown
Technical: 21 PDUs
Total: 21 PDUs

What Will Be Taught For This ITIL® 4 Course?

The Foundation level is designed as an introduction to ITIL® 4 and enables candidates to look at IT service management through a BRAND NEW end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL® 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.

 

Statement of Attainment (SOA) from SSG
Participants will receive the SOA from SSG upon completion of training and assessment.

 

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

1 – Key Concept of Service Management

  • Service, Service Management Utility/Warranty, Customer/User
  • Creating value with Organisation, Outcomes, Outputs, Cost, Risk
  • Service Offering, Service Provision, Service Relationship Management, Service Consumption

2 – ITIL Guiding Principles

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimise and automate

3 – Four Dimensions of Service Management

  • Organisations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes

4 – ITIL Service Value System (an overview)

5 – ITIL Service Value Chain

  • Service Value Streams
  • Value Chain Activities – Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support

6 – Purpose of key ITIL Practices

  • Information Security Management, Relationship Management, Supplier Management, Availability Management, Capacity & Performance Management, IT Asset Management
  • Service Continuity Management, Monitoring and Event Management, Release Management, Service Configuration Management, Deployment Management

7 – Definitions of Important ITIL terms

  • Availability, IT Asset, Configuration Item, Change
  • Event, Incident, Problem, Known Error

8 – Purpose and Contribution of Key Practices in Service Value Chain

  • Continual Improvement Model, Change Control, Incident Management, Problem Management, Service Request Management, Service Desk, Service Level Management

Who Should Attend This ITIL Training?

This course aims at those IT Practitioners including user- interfacing frontline staff, IT Consultants, IT Service Providers and IT Managers who are involved in the developing, designing, managing and delivering IT Services within the organization.

Pre-requisite

There are no prerequisites to attending the ITIL® Foundation course or for sitting for the ITIL® Foundation certification examination.

  w/o GST w GST
Full Course Fee
$1,500 $1,605
Discounted Fee* $950 $1,016.50
Singapore Citizen & PR aged ≥ 21 years $635 $701.50
Singapore Citizen aged ≥ 40 years
(SkillsFuture Mid-Career Enhancement Funding)
$95 $161.50
Singapore Citizen aged ≥ 35 years with earning ≤ $2,000/month
(WTS Scheme)
$47.50 $114
  w/o GST w GST
Full Course Fee
$1,500 $1,605
Discounted Fee* $950 $1,016.50
Singapore Citizen & PR aged ≥ 21 years $635 $701.50
Singapore Citizen aged ≥ 40 years
(SkillsFuture Mid-Career Enhancement Funding)
$95 $161.50
Singapore Citizen aged ≥ 35 years with earning ≤ $2,000/month
(WTS Scheme)
$47.50 $114
  w/o GST w GST
Full Course Fee
$1,500 $1,605
Discounted Fee* $950 $1,016.50
Singapore Citizen & PR aged ≥ 21 years $95 $161.50
Singapore Citizen aged ≥ 40 years
(SkillsFuture Mid-Career Enhancement Funding)
$95 $161.50
Singapore Citizen aged ≥ 35 years with earning ≤ $2,000/month
(WTS Scheme)
$47.50 $114

Exam

The course fee does not include the AXELOS ITIL 4 Foundation certification exam which is sold separately at $350 (before GST). This exam will be conducted at the end of the ITIL course for students who opt to purchase it from us.

ITIL Foundation exam format

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes’ duration
  • Closed book.  

Please note that starting from 1st November 2019, every student signing up for the ITIL 4 Foundation class will be required to purchase this exam.

Remarks:

COMAT is a business centre of e-Services, Electronics, ST Engineering.

Individual Sponsored

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.
  • This course is eligible for using PSEA funds.
  • ITIL 4 Foundation exam fee is eligible for CITREP+ funds up to 70% CITREP+ funding for Professionals (Singaporeans and Singapore PRs) and 100% CITREP+ funding for Students / NSF (Singaporeans) is available for the net payable exam fee.

Company Sponsored

  • Absentee Payroll claimable by SMEs: Up to 80%of hourly basic salary capped at $7.50/hr
  • Absentee Payroll claimable by Non-SMEs: Up to 80% of hourly basic salary capped at $4.50/hr
  • Absentee payroll claimable by companies (SMEs and Non-SMEs) sponsoring candidates under WTS Scheme: Up to 95% of hourly basic salary (no dollar cap)
  • ITIL 4 Foundation exam fee is eligible for CITREP+ funds up to 70% CITREP+ funding for Professionals (Singaporeans and Singapore PRs) and 100% CITREP+ funding for Students / NSF (Singaporeans) is available for the net payable exam fee.

Terms & Conditions

  • *Discounted fee is only valid for course registrations and payments made in full before 31 December 2019.
  • All prices stated above are in Singapore Dollars (SGD). This funding support is only applicable for Singapore Citizen and Permanent Residents.
  • Trainee must attain minimum 75% attendance and pass all assessment(s) within 3 months to qualify for Funding.
  • Trainee undertakes to reimburse e-Services, Electronics, ST Engineering FULL course fees should he/she be ineligible for course fee grant. e-Services, Electronics, ST Engineering is not liable for any other funding not approved by WSG.
  • e-Services, Electronics, ST Engineering reserves the right to change the date or venue without prior notice.
  • e-Services, Electronics, ST Engineering reserves the right to cancel or reschedule the course due to class size or unforeseen circumstances.


Please click on the course date to enrol.