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ITIL Training, ITIL Certification Singapore | COMAT

NICF - ITIL® Foundations

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Courses / Information Technology / IT & Project Management / ITIL / NICF - ITIL Foundations
  • Overview
  • Course Outline
  • Assessment
  • Target Audience
  • Fees & Funding

What Will Be Taught For This ITIL Certification Training Course?

This 3 day course is designed to effectively prepare aspiring service professionals to sit and pass the ITIL® Examination, and to obtain ITIL certification in Singapore.

Learning Outcomes

What you will learn:

  • Key concepts, terms, and principles of Service Management
  • 5 Modules in ITSM
  • Complete understanding of what is required to pass the ITIL® 2011 Foundation Exam
Service Lifecycle
  • Details the basic terminologies of IT Service Industry
  • Understand IT Service Management and RACI matrix
Service Strategy
  • Financial Management
  • Demand Management
  • Service Portfolio Management
  • Service Improvement Plans
  • Business Relationship Management
Service Design
  • Service Level Management
  • Service Level Agreement
  • Operational Level Agreement
  • Underpinning Contract
  • Supplier Management
  • Availability Management
  • Capacity Management
  • Information Security Management
  • Service Catalogue Management
  • Service Design Packages
Service Transition
  • Service V Model
  • Evaluation, Testing, Validation, Release and Deployment
  • Change Management
  • Service Asset and Configuration Management
  • Knowledge Management
Service Operation
  • Event Management, Incident Management
  • Access Management
  • Request Fulfillment
  • Problem Management
  • Local Service Desk
  • Centralized Service Desk
  • Virtual Service Desk
  • Follow-the-sun Service Desk
  • Technical Management
  • Applications Management
  • IT Operations Management
  • Facilities Management
  • Operations Control
Continual Service Improvement (CSI)
  • CSI Approach
  • 7-Step improvement process
  • Deming’s cycle

Assessment Format & Duration: (only applicable for learner taking NICF grant)

Assessment Mode Duration
Scenario-based Service Legal Agreement Summative 60 mins
Case Study Formative 90 mins
Written Test Summative 30 mins
Total 180 mins

Who Should Attend This ITIL Certification Training Course?

This 3-day ITIL training in Singapore is perfect for those who are involved in the service industry and aspiring to get accredited from a global body.

  w/o GST w GST
Course Fee $400 $428
Singapore Citizen & PR aged ≥ 21 years $200 $228
Singapore Citizen aged ≥ 40 years
(SkillsFuture Mid-Career Enhancement Funding)
$40 $68
Singapore Citizen aged ≥ 35 years with earning ≤ $2,000/month
(WTS Scheme)
$20 $48
  w/o GST w GST
Course Fee $400 $428
Singapore Citizen & PR aged ≥ 21 years $200 $228
Singapore Citizen aged ≥ 40 years
(SkillsFuture Mid-Career Enhancement Funding)
$40 $68
Singapore Citizen aged ≥ 35 years with earning ≤ $2,000/month
(WTS Scheme)
$20 $48
  w/o GST w GST
Course Fee $400 $428
Singapore Citizen & PR aged ≥ 21 years $40 $68
Singapore Citizen aged ≥ 40 years
(SkillsFuture Mid-Career Enhancement Funding)
$40 $68
Singapore Citizen aged ≥ 35 years with earning ≤ $2,000/month
(WTS Scheme)
$20 $48

Remarks:

Individual Sponsored

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

Company Sponsored

  • Absentee Payroll claimable by SMEs: Up to 80%of hourly basic salary capped at $7.50/hr
  • Absentee Payroll claimable by Non-SMEs: Up to 80% of hourly basic salary capped at $4.50/hr
  • Absentee payroll claimable by companies (SMEs and Non-SMEs) sponsoring candidates under WTS Scheme: Up to 95% of hourly basic salary (no dollar cap)

Terms & Conditions

  • All prices stated above are in Singapore Dollars (SGD). This funding support is only applicable for Singapore Citizen and Permanent Residents.
  • Trainee must attained minimum 75% attendance and pass all assessment within 3 months to qualify for NICF Funding.
  • Trainee undertakes to reimburse ST Electronics (e-Services) FULL course fees should he/she be ineligible for course fee grant. ST Electronics (e-Services) is not liable for any other funding not approved by WSG.
  • Trainees must be competent for all assessments before they are eligible for NICF funding.
  • ST Electronics (e-Services) reserves the right to change the date or venue without prior notice.
  • ST Electronics (e-Services) reserves the right to cancel or reschedule the course due to class size or unforeseen circumstances.

 

 

 

Please select the course date to enrol

  Duration: 3 days
  Time: 9am to 6pm


  PDU Breakdown
  Strategic: 21 PDU
  Total: 21 PDU


 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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