X
  • (+65) - 6323 7911

ITIL training Singapore NICF Logo

Course Dates
  JUL: 30/7-1/8
  SEP: 26-28
  OCT: 29-31

  Duration: 3 days
  Time: 9am to 6pm


  PDU Breakdown
  Strategic: 21 PDU
  Total: 21 PDU


Course Fee (inclusive of GST) $1284
Promotion Fee (inclusive of GST) $428

 

For Singapore Citizen/PR

Course Fee (excluding GST) $400
7% GST on Nett Course Fee $28
Course Fee (inclusive of GST) $428
50% of Course Fee up to $15 per hour1
$200
Nett Payable (inclusive of GST)
$228

1Singapore Citizens aged ≥ 21 years.

 

For Singapore Citizen ≥ 35 years with earning ≤ $2,000/month

Course Fee (excluding GST) $400
7% GST on Nett Course Fee $28
Course Fee (inclusive of GST) $428
95% of Course Fee2 $380
Nett Payable1 (inclusive of GST) $48

1 Singapore Citizens aged ≥ 35 years and earning ≤ $2,000/month.

 

For SMEs-Sponsored Singapore Citizen/PR

Course Fee (excluding GST) $400
7% GST on Nett Course Fee $28
Course Fee (inclusive of GST) $428
90% of Course Fee up to $50 per hour3 $360
Nett Payable2 (inclusive of GST)
$68

2 Small and Medium Enterprises (SME) - sponsored Singapore Citizens and Permanent Residents.

 

For Singapore Citizen aged ≥ 40 years

Course Fee (excluding GST) $400
7% GST on Nett Course Fee $28
Course Fee (inclusive of GST) $428
90% of Course Fee up to $50 per hour4
$360
Nett Payable3 (inclusive of GST)
$68

3 Singapore Citizens aged ≥ 40 years.

  • This promotion is valid for course registration and payment made in full before 31 December 2017.
  • All prices stated above are in Singapore Dollars (SGD). This funding support is only applicable for Singapore Citizen and Permanent Residents.
  • Participants entitled to Workfare Training Support can enjoy 95% course fee funding on NICF courses.
  • Trainee must pass all assessment within 3 months to qualify for NICF Funding.
  • Trainee undertakes to reimburse ST Electronics (e-Services) FULL course fees should he/she be ineligible for course fee grant. ST Electronics (e-Services) is not liable for any other funding not approved by WSG.
  • Trainees must be competent for all assessments before they are eligible for NICF funding.
  • ST Electronics (e-Services) reserves the right to change the date or venue without prior notice.
  • ST Electronics (e-Services) reserves the right to cancel or reschedule the course due to class size or unforeseen circumstances.



Register Now


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

NICF - ITIL Foundations

What Will Be Taught For This ITIL Certification Training Course?

This 3 day course is designed to effectively prepare aspiring service professionals to sit and pass the ITIL® Examination, and to obtain ITIL certification in Singapore.

 

Course Outline

  • Details the basic terminologies of IT Service Industry
  • Understand IT Service Management and RACI matrix
  • Financial Management
  • Demand Management
  • Service Portfolio Management
  • Service Improvement Plans
  • Business Relationship Management
  • Service Level Management
  • Service Level Agreement
  • Operational Level Agreement
  • Underpinning Contract
  • Supplier Management
  • Availability Management
  • Capacity Management
  • Information Security Management
  • Service Catalogue Management
  • Service Design Packages
  • Service V Model
  • Evaluation, Testing, Validation, Release and Deployment
  • Change Management
  • Service Asset and Configuration Management
  • Knowledge Management
  • Event Management, Incident Management
  • Access Management
  • Request Fulfillment
  • Problem Management
  • Local Service Desk
  • Centralized Service Desk
  • Virtual Service Desk
  • Follow-the-sun Service Desk
  • Technical Management
  • Applications Management
  • IT Operations Management
  • Facilities Management
  • Operations Control
  • CSI Approach
  • 7-Step improvement process
  • Deming’s cycle

 

Learning Outcome

What you will learn:

  1. Key concepts, terms, and principles of Service Management
  2. 5 Modules in ITSM
  3. Complete understanding of what is required to pass the ITIL® 2011 Foundation Exam

 

Assessment

Assessment Format & Duration: (only applicable for learner taking NICF grant)

Assessment Mode Duration
Scenario-based Service Legal Agreement Summative 60 mins
Case Study Formative 90 mins
Written Test Summative 30 mins
Total 180 mins

 

Who Should Attend This ITIL Certification Training Course?

This 3-day ITIL training in Singapore is perfect for those who are involved in the service industry and aspiring to get accredited from a global body.

Enquiry Form
By submitting your contact details, you have given your consent for a ST Electronics (e-Services) representative to contact you regarding your enquiry.