ITIL – Best Practices in IT Service Management
Information Technology Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management in the world. With best practices in IT Service Management, ITIL empowers organizations to develop a framework for their IT Service Management.
This 3-day ITIL® v3 Foundation course is designed to enable participants to learn about the benefits of internationally recognized best practice concepts and processes of the IT Infrastructure Library (ITIL®).The foundation course will illustrate the disciplines and processes required to help service management staff to deliver and support quality products and services.
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Course Content
Participants will learn about :
ü Introduction to ITIL
ü ITIL Concepts
ü Service Operation
ü Service Transition
ü Service Design
ü Service Strategy
ü Continual Service Improvement
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Who Should Attend
ü People working in IT Service
Management who may be new to the role or may already have experience in this function
ü IT Service Providers
ü IT Project Managers
ü IT Consultants
ü IT Directors & Managers
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